I see there’s an option to connect with a therapist. How many counselling sessions are covered by Samuel?
If a counselor in your area determines that your issues can be resolved with short-term counseling (maximum of 5 sessions, per presenting problem), your counseling costs will be covered.
What happens if I need more than five sessions?
If it is determined that you will need longer-term treatment, you will be referred to a specialist and your insurance coverage will be activated.
Does Samuel have access to any of the information I share during counselling sessions or when utilizing another ComPsych resource?
No, all information shared with ComPsych is completely confidential.
When can I access ComPsych services?
ComPsych services are available to Samuel employees and their families 24/7.
Does ComPsych have a crisis line?
If you are experiencing a life-threatening emergency, please call 911 or access the Suicide & Crisis Lifeline by calling or texting 988.
Where’s the best place to go with additional questions about ComPsych?
Please contact your Samuel US Benefits Team at benefits.usa@samuel.com.