Field & Repair Services

At Samuel Packaging Systems Group (PSG), we know that your strapping equipment is a crucial part of your packaging process, and that minimizing downtime is your top priority. That is why we have developed a comprehensive service program that can take you from equipment installation to cost-effective long term maintenance programs. With our highly trained personnel, and strategically located service outlets across North America, we are well positioned to offer timely and effective responses to your service requests. 

Field Service & Training​

Our factory trained service technicians are experts in the installation and maintenance of high performance strapping equipment for all types of industrial environments. These specializations allow us to manage new equipment installation or critical service during tight timelines of your shutdown schedule.  

Packaging Equipment Maintenance & Repair​

Samuel PSG provides on-site training of your machine operations and maintenance staff, and a preventative maintenance program to keep your machine running at optimum efficiency. ​​

​Strapping Head Repair Services​

At Samuel, we understand the key to maintaining a strapping machine is proper repair and maintenance of the heart of the machine; the strapping head. Samuel's head repair facilities maintain a large stock of parts for our strapping heads, allowing for fast turnarounds of heads sent in for repair.

Customers can also take advantage of the cost savings offered by sending their head in for a rebuild rather than paying for a replacement. In house repair also offers considerable savings compared to​ sending a technician out to your facility. ​

Features and benefits of Samuel PSG head repair:

  • Free estimates - after evaluating the head, we will provide you a written estimate of what needs to be rebuilt
  • 90-day warranty - backs up the rebuild with quality you can count on
  • Bench tested - ensures that the heads are reconditioned to perform at optimal levels. All heads are run on a test stand before shipping
  • Loaner heads available - to keep your production running, we offer a loaner head program while your head is in for rebuild. ​​

Tool Repair Services​

Our experienced tool repair staff can bring your strapping tools back to peak operating condition with original Samuel PSG parts or those of the manufacturer. Minimize your downtown by taking advantage of our fast turnaround. Most major brands can be repaired in a timely manner of receiving your approval of our estimate and shipped back to you.

Features and benefits of Samuel PSG tool repair services

  • 90-day warranty - backs up the repair with quality you can count on
  • Bench tested - ensures that the tools are reconditioned to perform at optimal levels
  • Pull tested - ensures that joint efficiencies are maximized and certified with calibrated equipment
  • Return tag - provides Samuel PSG​​​ with the necessary data to process your orders in an efficient manner
  • Bead blaster process - tools are cleaned to look like new​

Tool Training Services​

Samuel PSG offers a complete distributor and customer training program for our standard machine offerings. These training programs cover everything from the basics of machine operation to in-depth maintenance and troubleshooting for experienced technical staff. Our highly-trained service personnel enable us to offer timely and cost-effective response to your service requests. Seminars are also available either in your facility or in one of our service centers for your maintenance staff and operations personnel.