Today, Samuel Automation officially launched their customer Service Portal, an online system specifically designed to make partnering with us even easier, by giving customers quick access to their support history and service records, so all the information they need can be found easily, in one place, when they need it most.

Even though this is only day one, there are already plans for several new features, many of which are expected to be rolled out by the end of 2025. For now, customers will have access to:

→ Samuel Automation’s online ticketing system, which allows them to see the status of all open tickets and create new ones.

→ Their machine records, including warranty and service history.

Interested in learning more? Connect with our Partner Services team by emailing Service@SamuelAutomation.com.