Position: Inside Sales Representative
Department: Sales
Division: Samuel, Son & Co.
Type: Full-time Hourly
Location: Rochester, New York, USA

Job Description:

​The Inside Sales Representative is responsible for providing pricing for quotes, and arranges the orders based on customer requests in a timely manner.  The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders. Develops good relationships with both suppliers and customers.




  • Identifies and develops new market growth opportunities through cold calls‎, online research, and utilizing inter-company resources.
  • Monitors inventory and discusses upcoming requirements with any contract or hold and release programs with current or new accounts developed.
  • Makes the prompt turnaround of quotes a priority.
  • Speaks to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team.
  • Actively seeks new business from current customers as well as potential new customers.
  • Establish and maintain good day-to-day working relationships with customer contacts.
  • Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
  • Monitors the status of customers' orders and intervenes as required to ensure on-time delivery.
  • Contacts customers to inform them as soon as it is determined that their order will be late or incomplete and works with them to minimize the consequences of the service breakdown.
  • Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
  • Performs all duties in a manner that is consistent with principles outlined in Samuel's Customer Bill of Rights.
  • Support and assist with customer satisfaction surveys
  • Maintains the appropriate gross margin performance expected in all accounts
  • Takes all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins. (e.g. shipping costs, handling costs etc.)
  • Reviews the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
  • Takes personal accountability for the inventory position and performance of accounts.
  • Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities.
  • Reviews the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
  • Other related duties as assigned.




  • University / College education in Business or other relevant field
  • Or 1 to 3 years of related experience with inside sales or administrative fields or combination of both education and experience.
  • Effective time management skills, ability to prioritize, able to work as a member of a team
  • Strong written and oral communication skills
  • Experience with Excel, Word, and Outlook. AS400 experience is a plus.
  • Previous interaction and experience working with customers
  • Drive, determination and ability to work both independently with little direction and as part of a team.


Equal Opportunity Employer

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or email your resume to careers@samuel.com