The General Manager has P&L responsibility for a geographic market (or multiple contiguous geographic markets) to include leadership and direction on commercial efforts, operations & order fulfillment, distribution and delivery and market-strategic development. Oversee sales, operations, purchasing & inventory, product management.
• Responsible for profit/loss of the branch. With Finance, forecasts branch performance and establishes and manages to annual budget.
• Ensures alignment of corporate and branch objectives, and directs the annual individual goal-setting process accordingly.
• Responsible for day-to-day management of staff, including sales, operations, logistics, administrative/clerical, quality, and maintenance.
• Ensures efficient execution of critical administrative functions, including daily reviews of POs, invoicing, credits, and customer and supplier issues.
• Partners with Service Center HR and HR Centers of Excellence to effect hiring, employment and labor compliance, employee discipline and appropriate compensation.
• Works with internal and external resources to self-audit; safety, quality, inventory, insurance, business continuity, etc.
• Drives customer excellence primarily through inside and outside sales teams. Cultivates and maintains key customer, vendor and supplier relationships. Develops the commercial sales and pricing strategy for responsible market(s). Ensures human resources are allocated effectively. Responsible for achievement of the annual plan by defining the best product mix and optimum blend of transactional vs contract business.
• Drives operational excellence through operations management; balances customer fulfillment needs with operational capabilities and inventory.
• Drives leadership excellence by providing training and growth opportunities to the branch team members. Responsible for identifying succession planning gaps and developing internal talent or acquiring external talent to ensure business continuity.
• Influences safety excellence and improvement by modeling appropriate behaviors and by ensuring regular training and awareness efforts.
• Directs procurement efforts (to the extent not managed centrally by master agreement) and ensures optimum levels of inventory.
• Partners effectively with corporate functions to implement enterprise initiatives.
• Participates in quarterly business reviews, formulates and executes corrective plans.
• Develops strategic relationships across Samuel markets and regions. Demands and models the sharing of best practices across markets and the application of the “Samuel One” way of doing business.
• Other related duties and responsibilities as required or assigned.
• 4-year college degree required.
• 10-15 years related experience
• 2-4 years purchasing & product management experience required.
• 1-2 years Operations background required.
• Proven sales effectiveness and demonstrated customer interfacing skills. Minimum 5 year’s relevant sales background required.