Inside Sales Representative

  • Department Sales
  • Division: Samuel Automotive
  • Type: Full-time Hourly
  • Location: Toledo, OH, USA

Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co.

Due to our continued success, we are seeking an Inside Sales Representative to join our automotive team in Toledo, OH.

Here is just some of what we have to offer:

  • Competitive compensation
  • Paid vacation and an annual bonus
  • Health, dental and vision insurance
  • 401(K) Plan with company match
  • Opportunity for career stability with a 150+ year old family run company

The Inside Sales Representative will provide support and exceptional customer service to customers. 

RESPONSIBILITIES:

  • Developing relationships with customers
  • Verify feasibility of customer purchase orders, get pricing approved by Sales Manager or Inside Sales Manager
  • Process and enter customer orders into the quote system or AS400 system
  • Review/Update customer’s weekly releases and maintain or enter orders accordingly
  • Monitor orders in the AS400 system on progress and provide status updates to customers
  • Execute each order to achieve 100% on time delivery to our customer
  • Hold specific coils for customer’s consumption
  • Request testing for coils when applicable
  • Quality Systems
    • Initiate action to prevent the occurrence of any non-conformities relating to product, process and quality system.
    • Identify and record any problems relating to the product, process and quality system.
    • Initiate, recommend or provide solutions through designated channels.
    • Verify the implementation of solutions.
    • Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
    • Represent the needs of the customer in internal functions in addressing ISO 9001:2008/TS 16949 requirements.
  • Ensure customer requirements are set up and produced in a timely manner for on time delivery
  • Communicate with Shipping daily to ensure that loads are covered / call customers to keep them informed of any issues
  • Review account activity and status daily/ Review account finished goods and master coil inventory levels monthly
  • Issue Purchase Requisitions to Purchasing when material needs to be purchased to cover customer requirements based on forecasting
  • Maintain pricing in the AS400 / Ensure that contract review is completed on all new purchase orders / Review CRU contracts and update pricing accordingly on orders and spreadsheets per agreement of the contract
  • Monitor all open orders / Close inactive or complete orders / Solve any issues
  • Accompany sales persons as necessary on sales calls
  • Review exceptions on Gross Margin report and report to Controller of costing concerns
  • Storage billing when needed
  • Provide support to customers as needed, including troubleshooting, obtaining copies of bill of ladings or certifications.
  • 5S Auditing assignment as needed
  • Other duties / projects assigned by Upper Management

QUALIFICATIONS:

  • College degree in related field or a minimum 3-5 years sales/customer service experience in the steel industry. 
  • Strong written and verbal communication skills.
  • Excellent interpersonal and customer service skills. 
  • Good organization, and time management skills as well as the ability to meet deadlines.
  • Experience with Microsoft Word, Outlook, and Excel. Experience conducting internet research.  AS400 experience is a plus
  • transportation to visit customers.
  • The ability to work independently and as a team.

Equal Opportunity Employer
E-Verify Employer

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