Position: Operations Manager
Department: Service Center
Division: Samuel, Son & Co.
Type: Full-time Salaried
Location: Laval, Quebec, Canada

Job Description:

​As the Operations Manager, you will ensure that all reporting departments produce a high quality product at the lowest possible price so that the overall corporate profit goals are achieved and that company safety polices are followed.


Key Responsibilities:

  • Driving Execution – Translating strategic priorities into operational reality; aligning resources and internal processes to ensure that strategic priorities yield measurable and sustainable results

  • Operational Decision Making – Securing and comparing information from multiple sources to identify business issues; committing to an action after weighing alternative solutions against important decision criteria

  • Safety Leadership – Actively protecting others’ well-being, ensuring compliance with safe operating procedures, and inspiring others’ commitment to create and maintain a safe work environment

  • Encourage individuals and teams to see the big picture, draw on each other’s strengths and experience to work collaboratively across the organization, set expectations, and provide accurate and helpful feedback.

  • Create an environment in which people are motivated to do their best work; recognizes examples of exceptional team results.

  • Share information and viewpoints openly and directly with others, both written and verbal.

  • Display a good understanding of key aspects of the organization’s mission and strategies; is able to convey this information so that it is relatable to direct reports.

  • Collect and understand important data used for financial metrics drawing accurate conclusions from information; makes sound decisions regarding expenditures.

  • Support individuals and teams through change.

  • Establish and maintain a high quality work force through recruiting, hiring, training, evaluating, and ensuring accountability to enable the Samuel culture.

  • Actively participate in continuous improvement activities and company-wide strategic planning and implementation.

  • Provide leadership in the upholding of Samuel Policies and Values.

  • Prepare and execute the Annual Operations Budget to ensure labor cost and expense targets are met; perform monthly Gap Analysis on budget variance, report root cause, and report corrective actions.

  • Ensure priorities of Safety, Quality, and Productivity are maintained at the forefront of all activities.

  • Deploy and lead team-based problem solving groups using modern methods (DMAIC, Value Stream Mapping, Brainstorming, etc.) to eliminate productivity issues.

  • Responsible for capital projects required to maintain the plant and/or operations from initiation of capital funds request to completion of the project.

  • Role model and ensure company safety policies are adhered to and safe work habits are utilized by all department personnel and visitors. 

  • Full knowledge and application of Collective Agreement

  • Day to day functions, pertaining to rate/position verification, scheduling, transfer, payroll adjustments, etc… for all hourly employees

  • Attend customer and association meetings as necessary.

  • Other duties as required.



  • Bilingualism (French & English)

  • Completion of post-secondary education, with a major in Business Administration or Mechanical or Industrial Engineering preferred, or an equivalent combination of education and experience.

  • Minimum of 7-12 years of operations management experience in a manufacturing facility.

  • Experience in the application of lean principles such as 5S, visual systems, standardized work, kaizen, and the theory of constraints.

  • Must have general knowledge of all machinery in plant.

  • Proficiency with Windows-based computer applications (i.e. MS Office applications).

  • Comfortable working in an office environment and on the plant floor as needed.

  • Strong verbal and written communication

  • Experienced in change management

  • Resilience in the face of challenges

  • Able to establish a culture of teamwork & collaboration

or email your resume to careers@samuel.com