Position: System Specialist
Department: IT
Division: Samuel, Son & Co.
Type: Full-time Salaried
Location: Mississauga, Ontario, Canada

Job Description:

​The Team Lead Technical Services position's primary responsibility is to help build and grow our IT server infrastructure and related systems, while providing guidance to team members.


Key Results

  • Team Leadership

  • Communication

  • Time Management

  • Server Infrastructure

  • Team Development

  • Project Management Support


Team Leadership

  • Oversee the team to ensure they consistently deliver the required services.

  • Monitor and interact with individuals on the team and identify and communicate to Management skills that require developing. 

  • Identify key strengths and weakness and assign tasks and projects based upon this.

  • Motivate and coach the team to achieve goals and targets.


  • Act as a liaison between Analysts and Management. 

  • Resolve conflicts and business issues in a timely manner.

Time Management

  • Ensure manpower and resources are used properly.

  • Assist to develop project lists and assign tasks to specific employees.

  • React to time sensitive issues when problems occur (crisis management).

Server Infrastructure


  • Supervises Windows server environment.
  • Supervises physical and virtual servers on VMware and MS Hyper-V clusters.
  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware/software and related physical/virtual infrastructure
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
  • Upgrade and configure system software that supports infrastructure applications or per project or operational needs
  • Maintain operational, configuration, or other procedures
  • Participate in technical research and development to enable continuing innovation within the infrastructure
  • Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values
  • Maintain standard documentation and procedures for current operations, cross-training and Disaster/Recovery

Team Development

  • Develop the team to ensure they consistently deliver the required services and are cross trained to support one another.

  • Monitor and interact with individuals on the team to identify skills that require developing and plan for the appropriate training to support the business.

  • Identify key strengths and weakness and assign tasks and projects based upon this.

  • Motivate and coach the team to achieve goals and target

Project Management Support

  • Provide technical assistance with projects during all project phases of the standard Project Management methodology

  • Complete assigned tasks in project server to support internal client services or interdepartmental projects through the deployment of hardware and software.



  • College Diploma/University Degree in IT combined with 5-7 years of equivalent work experience

  • Microsoft Certified Solutions Associate (MCSA) Designation or equivalent experience is required; Microsoft Certified Solutions Engineer (MCSE) is preferred.

  • Strong Knowledge of the following technologies:

  • Windows Server

  • Microsoft Hyper-V

  • VMWare ESX

  • Microsoft Active Directory

  • Microsoft DHCP, DNS, Group Policy

  • Storage - SAN, NetApp, EMC including FC and/or iSCSI networking

  • Microsoft Terminal Server and/or Citrix

  • Microsoft Exchange Server 2010

  • Microsoft System Center 2012 (SCCM, SCOM, SCVMM, SCSM, DPM)

  • Blackberry Enterprise 10.x

  • Microsoft Lync Server 2010 / 2013

  • Knowledge of scripting languages and system automation (PowerShell, batch)

  • Experience working with sites containing 500 + users

  • Keen attention to detail and proven analytical and problem-solving skills

  • Experience working both independently and in a team-oriented, collaborative environment

  • Strong written, oral, and interpersonal communication skills.

or email your resume to careers@samuel.com